IT1004 Business Process Models Syllabus

IT1004        BUSINESS PROCESS MODELS                                3  0  0  100

AIM
To understand the importance of business processes and their modeling for competitive advantage

OBJECTIVES
•    To know the basics of business process
•    To understand the various aspects of customer and materials processing
•    To know the basic concepts of business process modeling
•    To understand the specific issues related to large processes
•    To understand the methodology of managing the modeling

UNIT I         UNDERSTANDING BUSINESS PROCESS                9
Organizations as Systems, Effective Operations Management, Adding Value,
Competing on Capabilities, Value Chain and Competitive Advantage

UNIT II     CUSTOMER AND MATERIALS PROCESSING                9
Marketing in a Changing World, Relationship Marketing, Purchasing, Concept of a Manufacturing System, Logistics and Competitive Strategy, Reverse Logistics, The triumph of Process

UNIT III      PROCESS MODELING                            9
Process Modeller’s Needs, Basic Concepts in Process Modeling, Modeling with RADS, Animating a Process

UNIT IV      LARGE PROCESSES                            9
Micro-Modeling of Processes, Modeling Large Processes, Process Patterns

UNIT V      MANAGING THE MODELING                        9
Modeling the Materials in the Process, Analyzing a Process Model, Managing the Modeling

                                    TOTAL : 45
TEXT BOOKS
1.    Davis Barnes (Editor), “Understanding Business : Process”, Routledge, USA, 2000 [UNITS 1,2]
2.    Martyn A Ould, “Business Processes : Modelling and Analysis for Re-Engineering and Improvement”, John Wiley & Sons, USA, 1995 [UNITS 3,4,5]

REFERENCES
1.    Howard Smith and Peter Fingar, “Business Process Management (BPM): The Third Wave”, Meghan-Kiffer Press, USA, 2003
2.    Roger Burlton, “Business Process Management : Profiting from Process”, SAMS, USA, 2001
3.    Mike Jacka J, Paulette J Keller, “Business Process Mapping : Improving Customer Satisfaction”, John Wiley & Sons, USA, 2001
4.    Faisal Haque, “e-Enterprise : Business Models, Architecture and Components”, Cambridge University Press, UK, 2000.
5.    Ulric J Gelinas, Steve G Sutton and Jane Fedorowicz, “Business Processes and Information Technology”, Thompson Learning, India, 2004

Previous
Next Post »

If you still didn't find what you're looking for, you can search this website below: