CS1020 Software Quality Management Syllabus

CS1020        SOFTWARE QUALITY MANAGEMENT                              3  0  0  100

AIM
To introduce an integrated approach to software development incorporating quality management methodologies.

OBJECTIVE
•    Software quality models
•    Quality measurement and metrics
•    Quality plan, implementation and documentation
•    Quality tools including CASE tools
•    Quality control and reliability of quality process
•    Quality management system models
•    Complexity metrics and Customer Satisfaction
•    International quality standards – ISO, CMM

UNIT I         INTRODUCTION TO SOFTWARE QUALITY                     9
Software Quality – Hierarchical models of Boehm and
McCall – Quality measurement – Metrics measurement and analysis – Gilb’s approach – GQM Model

UNIT II         SOFTWARE QUALITY ASSURANCE                          9
Quality tasks – SQA plan – Teams – Characteristics – Implementation – Documentation   – Reviews and Audits

UNIT III        QUALITY CONTROL AND RELIABILITY                     9
Tools for Quality – Ishikawa’s basic tools – CASE tools – Defect prevention and removal – Reliability models – Rayleigh model – Reliability growth models for quality assessment

UNIT IV     QUALITY MANAGEMENT SYSTEM                        9
Elements of QMS – Rayleigh model framework – Reliability Growth models for QMS – Complexity metrics and models – Customer satisfaction analysis.

UNIT V        QUALITY STANDARDS                                  9
Need for standards – ISO 9000 Series – ISO 9000-3 for software development – CMM and CMMI – Six Sigma concepts.

TOTAL : 45
TEXT BOOKS
1.    Allan C. Gillies, “Software Quality: Theory and Management”, Thomson Learning, 2003. (UI : Ch 1-4 ; UV : Ch 7-8)
2.    Stephen H. Kan, “Metrics and Models in Software Quality Engineering”, Pearson Education (Singapore) Pte Ltd., 2002. (UI : Ch 3-4; UIII : Ch 5-8 ; UIV :  Ch 9-11)

REFERENCES
1.     Norman E. Fenton and Shari Lawrence Pfleeger, “Software Metrics” Thomson, 2003
2.     Mordechai Ben – Menachem and Garry S.Marliss, “Software Quality”, Thomson Asia Pte Ltd, 2003. 
3.    Mary Beth Chrissis, Mike Konrad and Sandy Shrum, “CMMI”, Pearson Education (Singapore) Pte Ltd, 2003.
4.    ISO 9000-3 “Notes for the application of the ISO 9001 Standard to software development”.

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